Shipping & Delivery

Everything you need to know about getting your Sipsy can home.

At a glance

  • Free shipping: on every order, no minimum
  • Belgium: Express shipping also available for €11.00
  • Tracking: included with every standard order

Where do you ship?

We ship worldwide. The countries we deliver to are shown at checkout: if your country is listed, we can ship to you.

Shipping costs

  • Standard tracked shipping: free on every order
  • Belgium only: Express shipping for €11.00

The exact shipping options are always shown at checkout before you pay. If you shop in another currency, amounts are converted automatically.

Processing time

[À CONFIRMER : PROCESSING TIME]

Estimated delivery time

[À CONFIRMER : SHIPPING TIME]

Order tracking

Standard shipping is tracked. Once your order ships, you'll receive a shipping confirmation email with your tracking link.

Delays

Delivery times are estimates. Occasionally carriers, customs or events outside our control can cause delays. If your parcel seems late, email us at contact@sipsyplush.com and we'll look into it with the carrier.

Lost or damaged parcel

If your parcel hasn't arrived or arrives damaged, contact us at contact@sipsyplush.com with your order number (and a photo if it's damaged). We'll investigate with the carrier and find a solution: a reshipment or a refund.

Incorrect address

Please double-check your address at checkout. If you notice a mistake, contact us right away: we can only update the address before your order has shipped. We can't be responsible for parcels delivered to an incorrect address entered at checkout.

Customs, duties and taxes

Orders delivered within the European Union have no customs duties. For deliveries outside the EU, your country's customs may charge import duties or taxes. Unless stated otherwise at checkout, these charges are paid by the customer.

Questions?

Check our FAQ or contact us. For returns, see Returns & Refunds.

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